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Frequently asked questions
The essentials on how MiniCabFinder works, what our estimates mean, and how we provide your journey.
- Is MiniCabFinder a taxi company?
- MiniCabFinder is how you get an estimate and book with Esskay Enterprise Limited, trading as Esskay Cars — a private hire operator licensed by Transport for London. Your journey is provided directly by our own drivers and vehicles.
- Are the prices you show guaranteed?
- No. All prices are estimates and may vary. Your final fare is set and confirmed by us based on factors such as traffic, waiting time and the exact route.
- How do I change or cancel a booking?
- Changes and cancellations are handled directly with us, under the terms confirmed in your booking.
- Which areas do you cover?
- We aim to provide estimates across the UK, including major cities and airport transfers.
- What happens to my details when I submit a request?
- The information needed to fulfil your journey (such as pickup, destination and contact details) is used to confirm and provide your booking. See our Privacy Policy for the full detail and your rights under UK GDPR.
- Do you charge a booking fee?
- Getting an estimated fare on MiniCabFinder is free. Charges for your journey are set by us.
- How do I pay?
- Payment is arranged directly with us for your journey.